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• News:October 2005
  ...rades are added without additional cost to current or future subscribers. Customer Satisfaction is something the company strives for.
  2 KB (236 words) - 02:03, 25 October 2011
• News:LibSat Featured in July Issue of Access
  ...of how LibSat™ fulfilled the Ajax Public Library’s need for continuous customer feedback and how LibSat™ has positively impacted staff effectiveness and
  678 B (98 words) - 04:52, 21 October 2011
• News:LibSat Arrives in the USA
  ..., Florida had signed up as a LibSat™ subscriber, becoming its first U.S. customer. Shortly thereafter, Brevard County Libraries also signed on with LibSat™
  455 B (66 words) - 04:53, 21 October 2011
• News:Red Flags to Checkered Flags – LibSat Connects with Diverse Communities
  ...cant users of public libraries. But, obtaining quality feedback from these customer segments has been problematic and difficult. Now the problem of quality fee ...ify any "meaningful gaps" between a language group and the overall library customer group.
  1 KB (165 words) - 04:55, 21 October 2011
• News:October 2011
  ...ing number of customer driven improvements. To learn more, please read our customer case studies. We are also pleased to announce the release of the "Opportuni
  1 KB (137 words) - 18:33, 4 February 2013
• News:Opportunity Index Ranking Report
  Counting Opinions is pleased to announce its new ''Opportunity Index Report'' feature recently added to its LibSat (customer satisfaction management system) report outcomes functionality. This report
  1 KB (139 words) - 15:14, 1 November 2011
• News:October 2011/Articles of Interest
  ** [http://www.20thingsilearned.com/old-vs-new-browsers/1 3 minute read] ...ts-revealed-how-apple-delivers-an-elite-custo/ How Apple Delivers an Elite Customer Experience]
  665 B (67 words) - 15:12, 1 November 2011
• News:October 2011/Staff Announcement
  In keeping with its commitment to customer service, Counting Opinions is pleased to announce that Karen Kupiec has joi “Karen’s background adds significant, ‘customer-centric’ experience to our subscriber support area” states Carl Thompso
  741 B (94 words) - 15:13, 1 November 2011
• News:October 2011/Florida Atlantic University Case Study
  ...ble to accomplish. The result has been continuous improvement and, library customer relationship enhancement.
  850 B (106 words) - 23:04, 3 December 2012
• News:June 2005/Getting the Most out of LibSat
  ...ervices in general. There is real value in knowing, therefore, where these customer satisfaction gaps are and identifying where to focus improvements - making
  2 KB (249 words) - 01:59, 25 October 2011
• News:June 2005/Exploring LibSat
  ...rpret and respond to this valuable information gathered and stored in your customer satisfaction database. See Your Link Source below for the URL.
  978 B (142 words) - 02:00, 25 October 2011
• News:June 2005/OLA Conducts Peer Review of LibSat
  Recently the OLA conducted a peer-review of the LibSat™ Customer Satisfaction Management System with the four LibSat™ Public Library Refer
  877 B (141 words) - 23:35, 3 December 2012
• News:October 2005/Counting Opinions Launches New “In-Depth” Survey
  ...at™ Customer Satisfaction Management System. LibSat™ now includes two customer satisfaction surveys. Both surveys have been designed, tested and validate
  788 B (114 words) - 02:06, 25 October 2011
• News:October 2005/LibSat Connects With Diverse Communities
  ...cant users of public libraries. But, obtaining quality feedback from these customer segments has been problematic and difficult. Now the problem of quality fee ...ify any "meaningful gaps" between a language group and the overall library customer group.
  1 KB (171 words) - 02:08, 25 October 2011
• News:October 2005/OLA Offers LibSat On-Line Demos
  ...ogin screen. In the public domain, LibSat™ is an on-line public library customer satisfaction survey. A demo of the regular LibSat™ survey is available a If you are interested in having a first hand look at the LibSat™ customer portal and the value added features including the reporting tools contained
  2 KB (241 words) - 02:11, 25 October 2011
• News:January 2006
  ...e to the third issue of LibSat™ News and the first issue for 2006. Happy New Year. ...urveys" to complement and expand the existing core survey questions. These new "Mini-Surveys" enable LibSat Subscribers to gather more specific and detail
  2 KB (302 words) - 02:33, 25 October 2011
• News:LibSat One Year Later
  ...nt and to help achieve your goals of exceptional customer satisfaction and customer advocacy. ...en service and since the launch in February 2005, LibSat has added several new features. The following highlights some of the key upgrades and improvement
  2 KB (312 words) - 02:22, 25 October 2011
• News:January 2006/Mini-Surveys to be created by Counting Opinions
  ...sists of a subject specific question-set pertaining to a particular topic (customer sub group, service, etc.). Survey respondents are offered the opportunity t ...ort and feedback will help determine priorities and the objectives of each new Mini-Survey.
  2 KB (288 words) - 02:23, 25 October 2011
• News:January 2006/Counting Opinions to Launch Library Performance Assessment System
  ...et of regular and in-depth surveys. And, since LibSat continuously gathers customer satisfaction data, you can perform short and longer term longitudinal and t ...rking as and when the information is posted by each Library. This exciting new service developed by Counting Opinions will be launched at the OLA Super Co
  3 KB (501 words) - 02:24, 25 October 2011
• News:January 2006/Counting Opinions to Present at OLA Super Conference
  ...earn how to support and complement your library's advocacy objectives with customer data. As well, the session will be attended by current LibSat Subscribers o ... a practical, easy-to-use and affordable solution to help you achieve your customer satisfaction goals.
  1 KB (242 words) - 02:25, 25 October 2011