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• News:January 2006/OLA Offers Customizable Posters and Printing
  ... of a new service being offered by the OLA to help you promote your online Customer Satisfaction Survey. ...t their libraries. These templates are available through the LibSat secure Customer Portal by following the "Ready-Made Ads" link or through the OLA's website
  1 KB (193 words) - 02:27, 25 October 2011
• News:May 2006/Peer Review – A Follow-on Report in Progress
  ...cation and benefits of LibSat and how the results contribute to continuous customer satisfaction and operational improvements.
  2 KB (259 words) - 02:39, 25 October 2011
• News:May 2006/Helping Management to Make a Difference
  ...sion topics focused primarily on the outcomes of measuring and managing PL Customer Satisfaction including, findings from LibSat aggregate data, and current Su ...ties. In the meantime, LibSat continues to capture, measure, and report on customer satisfaction across their system, including the two interim library locatio
  3 KB (450 words) - 23:41, 3 December 2012
• News:May 2006/Mini Surveys – Summer Reading Program
  ... then, offering the opportunity to complete one of the more general LibSat Customer Satisfaction Surveys.
  1 KB (154 words) - 02:42, 25 October 2011
• News:May 2006/Marketing and Getting to Know Your Customers
  ...ontinuous, ongoing survey. This means that you have the ability to collect customer satisfaction data from your customers everyday, every month, throughout the As you know, your customer base changes and fluctuates throughout the year. They utilize different ser
  3 KB (468 words) - 02:44, 25 October 2011
• News:September 2006
  ...ting Opinions. This ezine is dedicated to the betterment of Public Library customer satisfaction. LibSat News would like to welcome the following new users of LibSat:
  2 KB (317 words) - 02:50, 25 October 2011
• News:September 2006/Being Satisfied with Having Satisfied Customers (Patrons)
  Most managers rejoice if the majority of customers that respond to customer-satisfaction surveys say they are satisfied. But some of those managers may
  945 B (146 words) - 02:53, 25 October 2011
• News:September 2006/Community Needs to Your Financial Needs to Your Staff Needs
  ...omers' needs. Complimented by other information sources, LibSat gives you customer knowledge and the ability to derive and in-turn implement the recommendatio
  1 KB (226 words) - 02:55, 25 October 2011
• News:September 2006/Continuous Customer Feedback – A Prescription for Greater Customer Insight
  ... information over time without feeling the overwhelming need to have every customer respond in the initial weeks of implementing LibSat. Since LibSat is a continuous customer satisfaction survey, the data gathered can reflect seasonal variations and
  2 KB (249 words) - 02:56, 25 October 2011
• News:September 2006/LibPAS Set to Start Beta Testing
  LibSat continuously gathers customer satisfaction data enabling public libraries to benchmark their quality of s ...ns against each branch in their system or externally against the aggregate customer satisfaction data from all LibSat Subscribers. Counting Opinions is working
  3 KB (482 words) - 02:58, 25 October 2011
• News:March 2007
  * Case Study: Improving Customer Satisfaction ...sfaction survey data gathering and processing system (including open-ended Customer Comments management) in combination with a comprehensive, secure, real-time
  767 B (91 words) - 03:01, 25 October 2011
• News:March 2007/Case Study – Improving Customer Satisfaction
  ...ommunity." Mentor Group has specifically assisted with the improvement of customer satisfaction levels through establishing measurable performance targets. ...n ’05, MPL management identified a number of strategic issues related to customer satisfaction:
  5 KB (674 words) - 03:12, 25 October 2011
• News:March 2007/LibSat Customers Share Their Experience
  Counting Opinions is a customer driven company. We constantly listen to and respond to customers’ opinion ...r 1,600 visitors take our survey) each of our 15 locations has developed a Customer Service Action Plan. Locations chose areas for improvement from survey resu
  3 KB (527 words) - 23:48, 3 December 2012
• News:March 2007/Summer Reading Program Outcomes Assessment
  ...r measuring SRP program “Outcomes” is now available. Counting Opinions customer satisfaction management system (LibSat) now includes an SRP module. Now you
  616 B (84 words) - 03:19, 25 October 2011
• News:March 2007/Libraries411.com – It's Free
  Dedicated to providing innovative and cost-effective management and customer solutions for public libraries, Libraries411 is a “value-added” service
  2 KB (273 words) - 03:22, 25 October 2011
• News:November 2007
  * NEW Reports – LibSat Dashboard * NEW – "Friends" Prospecting Feature
  794 B (93 words) - 03:25, 25 October 2011
• News:November 2007/From the Annals of Customer Experience
  Obtain direct customer feedback as it related to the possible reduction in services (e.g., open ho Customer feedback overwhelmingly supported more hours of operation. As a result, man
  5 KB (723 words) - 23:55, 3 December 2012
• LibSat:Dashboard
• LibSat:MAPHAT Reports
• LibSat:Opportunity Index Ranking Report