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- ...ommunity." Mentor Group has specifically assisted with the improvement of customer satisfaction levels through establishing measurable performance targets. ...n ’05, MPL management identified a number of strategic issues related to customer satisfaction:5 KB (674 words) - 03:12, 25 October 2011
- Counting Opinions is a customer driven company. We constantly listen to and respond to customers’ opinion ...r 1,600 visitors take our survey) each of our 15 locations has developed a Customer Service Action Plan. Locations chose areas for improvement from survey resu3 KB (527 words) - 23:48, 3 December 2012
- ...r measuring SRP program “Outcomes” is now available. Counting Opinions customer satisfaction management system (LibSat) now includes an SRP module. Now you616 B (84 words) - 03:19, 25 October 2011
- Dedicated to providing innovative and cost-effective management and customer solutions for public libraries, Libraries411 is a “value-added” service2 KB (273 words) - 03:22, 25 October 2011
- * NEW Reports – LibSat Dashboard * NEW – "Friends" Prospecting Feature794 B (93 words) - 03:25, 25 October 2011
- Obtain direct customer feedback as it related to the possible reduction in services (e.g., open ho Customer feedback overwhelmingly supported more hours of operation. As a result, man5 KB (723 words) - 23:55, 3 December 2012
- LibSat:Dashboard
- LibSat:MAPHAT Reports
- LibSat:Opportunity Index Ranking Report
- ...results of other LibSat subscribers. Keep checking the News section in the Customer Portal and your LibSat Reports screen. If you have suggestions as how these1 KB (211 words) - 03:46, 25 October 2011
- ...culty and students of SJ-SLIS with access to its aggregated public library customer feedback data for the purposes of research and special projects.427 B (60 words) - 03:54, 25 October 2011
- If however, a ‘Very Satisfied” customer responds "that they are not interested in finding out more about the Librar This new feature includes a set of real-time reporting tools and is invaluable in im1 KB (218 words) - 03:59, 25 October 2011
- LibPAS:Planning
- LibPAS:Create a Report
- LibSat:Features
- LibSat:Welcome to LibSat
- LibSat:Promotion
- LibSat:Survey Instruments
- Services:Welcome
- Services:Terminology