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- ...results of other LibSat subscribers. Keep checking the News section in the Customer Portal and your LibSat Reports screen. If you have suggestions as how these1 KB (211 words) - 03:46, 25 October 2011
- ...culty and students of SJ-SLIS with access to its aggregated public library customer feedback data for the purposes of research and special projects.427 B (60 words) - 03:54, 25 October 2011
- If however, a ‘Very Satisfied” customer responds "that they are not interested in finding out more about the Librar This new feature includes a set of real-time reporting tools and is invaluable in im1 KB (218 words) - 03:59, 25 October 2011
- LibPAS:Planning
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- LibSat:Features
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- LibSat:Update - Opportunity Index report with filtering by context questions
- ...es the aspects of service with the greatest opportunity to improve overall customer satisfaction for the selected (filtered) set of respondents. The report als ...ct of service is more likely to result in a greater improvement in overall customer satisfaction. The report presents a ranking of aspects of service from hig3 KB (397 words) - 16:06, 29 October 2012
- ...ome to the latest issue of Performance News. This edition features several customer case studies that provide insight into how they others are using our servic1,007 B (136 words) - 07:59, 21 November 2012
- ...s:Florida Atlantic University Libraries|Florida Atlantic University]] uses customer feedback to advantage.296 B (35 words) - 00:05, 4 December 2012
- ...oday’s library organizations’ reality, Counting Opinions announces its new logo. # LibSat (customer satisfaction management)900 B (110 words) - 07:21, 21 November 2012
- ...nting Opinions data management solutions. A key ingredient to a successful customer experience management system (LibSat) is advising customers what the librar552 B (77 words) - 07:55, 21 November 2012
- ...rote about the increasingly popular Net Promoter Score (NPS) for measuring Customer Satisfaction. ...ces of the library to someone else, is a unique and effective indicator of customer satisfaction. The article, supported with data from LibSat, summarizes res980 B (145 words) - 07:58, 21 November 2012
- ====The Caledon Challenge: Gathering Meaningful Customer Input==== The area has been undergoing controlled growth and planning for a new library is underway. According to CEO Bill Manson, town councilors need har5 KB (834 words) - 20:56, 3 December 2012