November 2010

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Since the last edition of Performance News from Counting Opinions we have been busy with our commitment to continuous improvement and our focus on the development of our evidence-based management tools for the Library sector. These are very exciting times at Counting Opinions

We are pleased to share with you this edition and these stories that demonstrate our growing relationships with the Academic and Public Library sectors, our involvement in the professional development of the next generation of Librarians, and our own customers' use of the services we provide.

Thank you for your interest and readership.

If you would like to suggest any “Library Performance” related stories for Performance News, please contact us at


Carl Thompson
Counting Opinions


University of Maryland SLIS LibSat Analysis Paper

Counting Opinions and the Denver Public Library (DPL)* teamed up with University of Maryland SLIS students enrolled in a Planning and Evaluation course led by Dr. Neal Kaske (Spring ’10 term). Under the collaboration, the students were given access to DPL’s LibSatLibrary Customer Satisfaction Management Service results and their assignment was to employ the LibSatLibrary Customer Satisfaction Management Service reporting functionality and conduct an analysis of the data and provide recommendations to DPL management. The UMD student team members and DPL have given their permission to share the paper. UM-DPL LibSat Report '10

 * The following public libraries also participated in the UM collaboration: Markham Public Library (ON), Ottawa Public Library/Bibliothèque publique d’Ottawa (ON), and Pioneer Library System (OK).

IFLA-MLS Annual Data Survey

Under the aegis of the Toronto Public Library, COCounting Opinions’s LibPASLibrary Performance Assessment Service solution is currently being deployed for the data capture and ongoing report(s) outputs functionality for the annual MLS data collection on behalf its member public libraries, globally. MLS’s LibPASLibrary Performance Assessment Service reporting features include the integration of historical data, benchmarking, and advanced global currency management features. The result is a robust, comprehensive, report outputs capability in support their individual MLS members’ operations’ and advocacy initiatives.

For more information about the IFLA-MLS Annual Data Collection, contact

For more information about IFLA-MLS,

ACRL Metrics

The Association of College and Research Libraries selected Counting Opinions to revamp and manage its web-based, “historical data” subscription service. “ACRLMetrics” is “making waves” in academic assessment circles. Click here for details.

Note: ACRLAssociation of College and Research Libraries has recently expanded its relationship with Counting Opinions to include the collection and management of its Annual Trends Survey data collected from Colleges and Universities across North America. The 2010 data collection program will commence in January, 2011.

LibPAS Consulting

Driven by Counting Opinions’ subscribers who have had specific implementation deadlines, projects, personnel turnover, etc., and wanted direct “hands-on” support, Counting Opinions is now offering the LibPASLibrary Performance Assessment Service Consulting service for its subscribers.

For details, You can contact us at

Khan Academy

The mission of the Khan Academy is to empower everyone, everywhere with a free, world-class education.

While “distance learning” is not a new concept, Salman Khan has taken a somewhat novel approach to the subject. If you are not already aware of this website, it is definitely worth a look –

Case Studies

Under the auspices of Counting Opinions, JAM Marketing LLC has prepared case studies involving Cornell University Library and Rutgers University Libraries regarding their experiences implementing and employing Counting Opinions evidence-based management solutions.

To view the case study reports click on the following links,

University of Richmond LibSat Analysis

The University of Richmond Libraries have graciously given their permission to share their internal ’09-’10 UR Libraries LibSatLibrary Customer Satisfaction Management Service report. University of Richmond Report