October 2011/Staff Announcement

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In keeping with its commitment to customer service, Counting Opinions is pleased to announce that Karen Kupiec has joined its subscriber support team.

From ’08 through early ’11, Karen served as the Yale University Library’s Director, Library Access Integration Services. Previously (from ’94 – ’08), Karen worked in the Integrated Library Technology Services area at the Yale University Library, serving as Acting Co-Director ITLS from ’06 – ’08.

“Karen’s background adds significant, ‘customer-centric’ experience to our subscriber support area” states Carl Thompson, President of Counting Opinions, “We are delighted to have her on the team.”