View source for News:Opportunity Index Ranking Report

'''''…empowering library customers to drive improvement'''''

Counting Opinions is pleased to announce its new Opportunity Index Report feature recently added
to its LibSat (customer satisfaction management system) report outcomes functionality. This report
is designed to be an automated, customer identified, satisfaction improvement and opportunities
ranking report. The objective of the LibSat Opportunity Index Report is to identify and rank, your
organization’s specific aspects of service that represent the greatest potential for improving your
library’s customer satisfaction…as determined by your library’s customers. The Opportunity
Algorithm is based on the following formula:


Importance + (Importance-Satisfaction) = Opportunity


This formula is calculated for each respondent and the number of respondents to each question is
displayed for your easy reference. The result is an Index (or Score) that helps to determine your
organization’s highest “Priorities for Improvement.”


[[Category:October 2011]]
[[Category:Announcements]]