View source for News:February 2009/Closing the Customer Feedback Loop

The Ottawa Public Library (OPL) fully subscribes to Counting Opinions data management solutions. A key ingredient to a successful customer experience management system (LibSat) is advising customers what the library has learned from captured feedback and what (if any) action the library is taking. 

Click here to see an example of how OPL keeps their customers informed.
[[Category:February 2009]]
[[Category:Jennifer]]

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