Difference between revisions of "News:Opportunity Index Ranking Report"
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'''''…empowering library customers to drive improvement''''' | '''''…empowering library customers to drive improvement''''' | ||
| − | Counting Opinions is pleased to announce its new | + | Counting Opinions is pleased to announce its new ''Opportunity Index Report'' feature recently added |
to its LibSat (customer satisfaction management system) report outcomes functionality. This report | to its LibSat (customer satisfaction management system) report outcomes functionality. This report | ||
is designed to be an automated, customer identified, satisfaction improvement and opportunities | is designed to be an automated, customer identified, satisfaction improvement and opportunities | ||
| − | ranking report. The objective of the LibSat | + | ranking report. The objective of the LibSat ''Opportunity Index Report'' is to identify and rank, your |
organization’s specific aspects of service that represent the greatest potential for improving your | organization’s specific aspects of service that represent the greatest potential for improving your | ||
| − | library’s customer | + | library’s customer satisfaction… as determined by your library’s customers. |
| − | The | + | The ''Opportunity Algorithm'' is calculated for each respondent, and the number of respondents to |
each question is displayed for your easy reference. The result is an Index (or Score) that helps to | each question is displayed for your easy reference. The result is an Index (or Score) that helps to | ||
| − | determine your organization’s highest | + | determine your organization’s highest ''“Priorities for Improvement.”'' |
Latest revision as of 15:14, 1 November 2011
…empowering library customers to drive improvement
Counting Opinions is pleased to announce its new Opportunity Index Report feature recently added to its LibSatLibrary Customer Satisfaction Management Service (customer satisfaction management system) report outcomes functionality. This report is designed to be an automated, customer identified, satisfaction improvement and opportunities ranking report. The objective of the LibSatLibrary Customer Satisfaction Management Service Opportunity Index Report is to identify and rank, your organization’s specific aspects of service that represent the greatest potential for improving your library’s customer satisfaction… as determined by your library’s customers.
The Opportunity Algorithm is calculated for each respondent, and the number of respondents to each question is displayed for your easy reference. The result is an Index (or Score) that helps to determine your organization’s highest “Priorities for Improvement.”
