Difference between revisions of "News:October 2011/Florida Atlantic University Case Study"
From Counting Opinions (SQUIRE)
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* [http://wiki.countingopinions.com/images/d/d9/FAU_LibSat_Improvements.pdf FAU Library report to customers] | * [http://wiki.countingopinions.com/images/d/d9/FAU_LibSat_Improvements.pdf FAU Library report to customers] | ||
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Latest revision as of 23:04, 3 December 2012
The Florida Atlantic University library is employing LibSatLibrary Customer Satisfaction Management Service (customer satisfaction management system) in combination with custom surveys (developed using InformsUsForm, Survey and App Builder Service, also Web Form Builder+), to identify customer-driven opportunities for improvement. Armed with this evidence (feedback), and where required, library management has been having success obtaining the necessary resources to implement identified opportunities. To complete the communication cycle, library administration advises library customers what it has been able to accomplish. The result has been continuous improvement and, library customer relationship enhancement.
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