Difference between revisions of "Template:Support Request"

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==Request==
+
__TOC__
{{{request}}}
+
;Type: {{{type}}}
 +
;Priority:{{{priority}}}
 +
;Committed by:{{{commit_date}}}
  
==Type==
+
==Intended Behaviour==
{{{type}}}
+
{{{intended}}}
  
 +
==Actual Behaviour==
 +
{{{actual}}}
  
Date: {{datecreated}}
+
==Access Information==
 +
Subscriber: {{{subscriber}}}
  
<noinclude>Submitted Form passes through [[Template:Support Form]] to create this output template</noinclude>
+
{{{login}}}
  
 +
==Change==
 +
{{{change}}}
  
{{Support Request
+
==Release Note==
| type={{{type}}}
+
{{{release_note}}}
| request={{{request}}}
+
| priority={{{priority}}}
+
| intended={{{intended}}}
+
| actual={{{actual}}}
+
| subscriber={{{subscriber}}}
+
| login={{{login}}}
+
| change={{{change}}}
+
| testplan={{{testplan}}}
+
| status={{{status}}}
+
| roll-out={{{roll-out}}}
+
| commite_date={{{commit_date}}}
+
| release_note={{{release_note}}}
+
}}
+
  
 +
[[Category:{{{subscriber}}}]] – could have more than one
 +
[[Category:{{{type}}}]]
 +
[[Category:{{{priority}}}]]
 +
[[Category:{{{status}}}]]
 +
[[Category:{{{roll_out}}}]] – could have a future date
  
supporttitle
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Support Ticket submitted on: {{datecreated}}
 +
 
 +
<!--Categories:
 
type Question;Request;Issue;Change
 
type Question;Request;Issue;Change
 
priority Low;Normal;High;Urgent
 
priority Low;Normal;High;Urgent
intended
 
actual
 
subcriber
 
login
 
change
 
testplan
 
 
status Development;Testing;Live
 
status Development;Testing;Live
 
roll-out Released;Imminent;Future
 
roll-out Released;Imminent;Future
commit_date
 
release_note
 
  
<!-- User, – pulled into User pages for tracking, set up email alerts when posting to this namespace, date-->
 
<!-- Scope (LibSat, Services) -->
 
  
  
Categories:
+
User, – pulled into User pages for tracking, set up email alerts when posting to this namespace, date
type Question;Request;Issue;Change
+
Scope – (LibSat, Services)
priority Low;Normal;High;Urgent
+
 
status Development;Testing;Live
+
Size of Release (individual/bundle) for bundle do we do it by date? Last edited month? Create pages for each month, then link those pages through another DPL category to the release notes
roll-out Released;Imminent;Future
+
 
 +
Defaults
 +
 
 +
Subscribers – prefill? Associations/States/Provinces/Public/Academic
 +
 
 +
Do the types mean things to our subscribers? how do they browse the release notes?
 +
 
 +
I think there is an extension for monitoring the wiki.
 +
 
 +
Does the new Lockdown extension allow transcluding/dpl calls from private namespaces?
 +
-->
 +
 
 +
 
 +
 
 +
<noinclude>Submitted Form passes through [[Template:Support Form]] to create this output template</noinclude>

Latest revision as of 22:30, 12 March 2013

Contents

Type
{{{type}}}
Priority
{{{priority}}}
Committed by
{{{commit_date}}}

Intended Behaviour

{{{intended}}}

Actual Behaviour

{{{actual}}}

Access Information

Subscriber: {{{subscriber}}}

{{{login}}}

Change

{{{change}}}

Release Note

{{{release_note}}}

[[Category:{{{subscriber}}}]] – could have more than one [[Category:{{{type}}}]] [[Category:{{{priority}}}]] [[Category:{{{status}}}]] [[Category:{{{roll_out}}}]] – could have a future date

Support Ticket submitted on:



Submitted Form passes through Template:Support Form to create this output template