PLAmetrics Case Study

Using PLAmetrics to Advantage

Charlotte Mecklenburg Library

Linda Raymond, Materials Management Manager

Evidence-Based Management

Public libraries are increasingly employing PLAmetrics to support a wide variety of local operational and advocacy needs.

Charlotte Mecklenburg Library, NC

“We use the data gleaned from PLAmetrics most effectively to tell our story to our stakeholders, showing how we stack up against our peers. I think it helps to put things in perspective for those who are not familiar with library operations which, in turn, helps them be more open to our needs.”

About PLAmetrics

PLAmetrics is an online public library data management tool for employing historical and current PLDSPublic Library Data Service data for benchmarking, trend reports, analyses, etc. PLAmetrics also provides access to historical IMLSInstitute of Museum and Library Services data.

Note: 1,400+ public libraries across North America annually provide operational data.

The PLA supports PLAmetrics on behalf of its member libraries and retains Counting Opinions to manage the annual PLDSPublic Library Data Service data collection and the PLAmetrics data tool.

For more information and to subscribe, go to http://www.plametrics.org.

About Counting Opinions

Facing constant competitive challenges, libraries and library organizations need better tools to understand and manage customer needs and to compete more effectively for scarce resources. In business since 2004, Counting Opinions provides libraries and library organizations with a cost-effective, evidence-based management solutions’ platform for the comprehensive management of their performance and customer satisfaction data. Solutions for custom surveys, open-ended customer feedback, trends, benchmarking, outcomes and peer comparisons are also available.

Note: Interview conducted and case study prepared by Counting Opinions (SQUIREThe 6 key dimensions of service Satisfaction, Quality, re-Use, Importance, Recommendation, Expectation) Ltd..

Please cite this article as: Charlotte Mecklenburg Library; Linda Raymond, Materials Management Manager