October 2011/Florida Atlantic University Case Study

The Florida Atlantic University library is employing LibSatLibrary Customer Satisfaction Management Service (customer satisfaction management system) in combination with custom surveys (developed using InformsUsForm, Survey and App Builder Service, also Web Form Builder+), to identify customer-driven opportunities for improvement. Armed with this evidence (feedback), and where required, library management has been having success obtaining the necessary resources to implement identified opportunities. To complete the communication cycle, library administration advises library customers what it has been able to accomplish. The result has been continuous improvement and, library customer relationship enhancement.

For more,

• {http://wiki.countingopinions.com/images/d/d9/FAU_LibSat_Improvements.pdf FAU Library report to customers]
• Florida Atlantic University Case Study