October 2005/Counting Opinions Launches New “In-Depth” Survey

In an effort to gather more of the customer information you require and give your customers the flexibility to choose how much time they would prefer to spend completing a survey, Counting Opinions has added a new version of the LibSatLibrary Customer Satisfaction Management Service™ survey to the LibSatLibrary Customer Satisfaction Management Service™ Customer Satisfaction Management System. LibSatLibrary Customer Satisfaction Management Service™ now includes two customer satisfaction surveys. Both surveys have been designed, tested and validated to deliver statistically valid results. The regular LibSatLibrary Customer Satisfaction Management Service™ survey only takes seven minutes to complete and the in-depth LibSatLibrary Customer Satisfaction Management Service™ survey takes about fifteen minutes to complete. Each survey includes the same core set of questions allowing aggregation and comparison between the responses from both surveys.