January 2006/Counting Opinions to Present at OLA Super Conference

You've seen the LibSatLibrary Customer Satisfaction Management Service Brochures. You've read the LibSatLibrary Customer Satisfaction Management Service Newsletter. And, you've given the LibSatLibrary Customer Satisfaction Management Service Demo a try. Now you want to know how it is being used by your colleagues.

At the OLA Super Conference on Thursday, February 2 from 9:05-10:20 a.m., Room 206C at the Toronto Metro Convention Centre, Counting Opinions will present "MANAGING PUBLIC LIBRARY CUSTOMER SATISFACTION - A NEW SOLUTION". Look for Session # 312. This session will highlight how and why filling the qualitative data gap in public libraries is important. You will learn how to support and complement your library's advocacy objectives with customer data. As well, the session will be attended by current LibSatLibrary Customer Satisfaction Management Service Subscribers offering their personal insight and perspectives on how they are using the tool, including their own best practices.

For those of you unable to attend the OLA Super Conference and this session in particular, you can look forward to the next issue of LibSatLibrary Customer Satisfaction Management Service™ News for a review of the session and a selection of the best practices shared.

If you are planning to attend the OLA Super Conference, please come and see LibSatLibrary Customer Satisfaction Management Service on display in the OLAStore Booth # 540. I will be happy to give you a quick tour of the product and how you might use it in your Library System. Small, medium or large library, LibSatLibrary Customer Satisfaction Management Service is a practical, easy-to-use and affordable solution to help you achieve your customer satisfaction goals.