May 2006/Peer Review – A Follow-on Report in Progress

Since the OLA conducted the LibSatLibrary Customer Satisfaction Management Service Reference Site Peer Review with the Ajax, Barrie, Brampton and Thunder Bay Public Libraries a year ago, the number of LibSatLibrary Customer Satisfaction Management Service Subscribers has more than doubled. The OLA is now working on a follow-on LibSatLibrary Customer Satisfaction Management Service Peer Review with the original four reference sites mentioned above and including the Kingston-Frontenac, King Township, Oshawa, Markham, Municipal District #23 (Alberta) and Windsor Public Libraries.

The purpose of the LibSatLibrary Customer Satisfaction Management Service Peer Review is to help assess how LibSatLibrary Customer Satisfaction Management Service is performing both as a product and a service. It provides the OLA and Counting Opinions insight into how LibSatLibrary Customer Satisfaction Management Service is used, how it can it be improved, what challenges exist at public libraries and how these challenges are overcome, what tangible results can be attributed to the use of LibSatLibrary Customer Satisfaction Management Service, and any best practices.

The LibSatLibrary Customer Satisfaction Management Service Peer Review is a valuable source of information. You can learn from the experience of existing LibSatLibrary Customer Satisfaction Management Service Subscribers. It provides insight into best practices, outcomes and practical uses of LibSatLibrary Customer Satisfaction Management Service. It enables potential Subscribers to assess the use, application and benefits of LibSatLibrary Customer Satisfaction Management Service and how the results contribute to continuous customer satisfaction and operational improvements.

Once "approved" by all LibSatLibrary Customer Satisfaction Management Service Subscribers, the LibSatLibrary Customer Satisfaction Management Service Peer Review will be made public on the OLAStore/LibSatLibrary Customer Satisfaction Management Service website and highlights will be shared in the next issue of LibSatLibrary Customer Satisfaction Management Service™ News.

If you would like to be informed when the LibSatLibrary Customer Satisfaction Management Service Peer Review is complete and the final report is available, please contact Ian Reid at ireid@countingopinions.com.