September 2006/New Comparison Reports

Having listened to the needs of the subscriber, LibSatLibrary Customer Satisfaction Management Service now includes a new comparisons reporting section as part of the "pre-built" reporting features of the service. The comparison reports give LibSatLibrary Customer Satisfaction Management Service subscribers a quick and easy to use tool to set up and run location comparison and month-to-month comparison reports.

Like the other existing "pre-built" summary reports, which require only a few simple selections before running the reports, these comparison reports will save time and effort for those LibSatLibrary Customer Satisfaction Management Service subscribers that have not yet created similar reports as part of their customized list of reports. These reports also provide quick and meaningful information which can also be downloaded to a spreadsheet application.

Perhaps one of the best indicators of overall library performance is to perform a comparison of results and to gauge where a library stands amongst its peers. To help LibSatLibrary Customer Satisfaction Management Service users to achieve this greater insight and understanding, the comparison reporting tools also provide the option of comparing results to the overall aggregate results of all the LibSatLibrary Customer Satisfaction Management Service subscribers. All aggregate data remains non-attributable.