June 2005/OLA Conducts Peer Review of LibSat

Recently the OLA conducted a peer-review of the LibSatLibrary Customer Satisfaction Management Service™ Customer Satisfaction Management System with the four LibSatLibrary Customer Satisfaction Management Service™ Public Library Reference Sites – Ajax, Barrie, Brampton, and Thunder Bay – to help share with you their experiences using LibSatLibrary Customer Satisfaction Management Service™ and to conduct an informal evaluation of the service on your behalf. The result is a Q&A document that asks the questions you would likely want to ask and offering a single answer to each question compiled from the responses given by the four reference sites. To ensure that the essence of their individual responses was not distorted or lost, each library was asked to review (and approve) the Q&A document.

Ajax, Barrie, Brampton, and Thunder Bay have become full subscribers to LibSatLibrary Customer Satisfaction Management Service™ and are also willing to answer any of your questions that you may have.