Newsletters
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October 2011
We continue to learn from our customers and how they are successfully using Counting Opinions’ services to become more productive, customer focused and responsive to their stakeholders. What we learn keeps our team passionate and engaged in developing and deploying an ever growing number of customer driven improvements. To learn more, please read our customer case studies. We are also pleased ..→ more…
June 2011
Welcome to the latest issue of Performance News. This edition features several customer case studies that provide insight into how they others are using our services to their advantage. We are also pleased to share several improvements to our services, including ACRLMetrics.
As Counting Opinions continues to grow we too are focusing on continuous improvements. Thanks to our existing and ..→ more…
November 2010
Since the last edition of Performance News from Counting Opinions we have been busy with our commitment to continuous improvement and our focus on the development of our evidence-based management tools for the Library sector. These are very exciting times at Counting Opinions
We are pleased to share with you this edition and these stories that demonstrate our growing relationships with the ..→ more…
February 2009
Welcome to the first issue of Performance News, formerly LibSat News. I know you will find this and upcoming issues to be of interest. If you have any suggestions for articles, please do not hesitate to contact us.
We wish you every success.
Sincerely,
Ian Reid
Director, Subscriber Services
Counting Opinions
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November 2007
In This Issue:
- The Process of Continuous Improvement
- NEW Reports – LibSat Dashboard
- NEW – "Friends" Prospecting Feature
- From the Annals of Customer Experience
- NEW – Collaborarion Agreement
LibSat is a continuous, web-based (and paper compatible) PL customer satisfaction survey data gathering and processing system (including open-ended Customer Comments management) in ..→ more…
March 2007
In This Issue:
- Case Study: Improving Customer Satisfaction
- LibSat Customers Share Their Experience
- Summer Reading Program (SRP) Outcomes Assessment
- Libraries411.com...It's FREE
LibSat is a continuous, web-based (and paper compatible) PL customer satisfaction survey data gathering and processing system (including open-ended Customer Comments management) in combination with a ..→ more…
September 2006
Welcome to the first North American edition of LibSat News produced and distributed by Counting Opinions. This ezine is dedicated to the betterment of Public Library customer satisfaction. LibSat News would like to welcome the following new users of LibSat:
- County of Los Angeles;
- Indianapolis Marion County;
- Kansas City;
- Leduc;
- Ottawa;
- Springfield-Greene County; and,
- St. ..→ more…
May 2006
Spring has sprung and LibSat Subscribers are multiplying like rabbits.
LibSat™ News welcomes County of Brant, Town of Caledon, Indianapolis-Marion County, Oshawa, Rancho Cucamonga, Township of Uxbridge, Vaughan and Whitby public libraries as the newest LibSat Subscribers.
The OLA and Counting Opinions would also like to thank all the LibSat Subscribers for their continued support and their ..→ more…
January 2006
Welcome to the third issue of LibSat™ News and the first issue for 2006. Happy New Year.
In this issue:
- LibSat approaches the end of its first year being offered to the Public Libraries across Canada – a key milestone for the product. A look back shows how the service continues to improve with the support and feedback of its subscribers.
- Counting Opinions continues to add ..→ more…
October 2005
Welcome to the second issue of LibSat™ News from the OLA. This issue highlights several new LibSat™ service upgrades that have occurred over the summer months. In an effort to continual improve LibSat™ and to better serve all current and future LibSat™ subscribers, Counting Opinions is committed to improving and implementing new LibSat™ service features with their customer in mind. ..→ more…
June 2005
Welcome to the first issue of LibSat™ News from the OLA. The purpose of this e-zine is twofold. One, it should keep you well informed regarding LibSat™, the Customer Satisfaction Management System created specifically for the Public Library sector by Counting Opinions, a Toronto-based Canadian company. Two, it should help to save you time; providing you with a resource for Customer ..→ more… __NOTOC__