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Latest revision as of 15:15, 7 March 2013

October 2011

We continue to learn from our customers and how they are successfully using Counting Opinions’ services to become more productive, customer focused and responsive to their stakeholders. What we learn keeps our team passionate and engaged in developing and deploying an ever growing number of customer driven improvements. To learn more, please read our customer case studies. We are also pleased ..→ more…

June 2011

Welcome to the latest issue of Performance News. This edition features several customer case studies that provide insight into how they others are using our services to their advantage. We are also pleased to share several improvements to our services, including ACRLMetrics.

As Counting Opinions continues to grow we too are focusing on continuous improvements. Thanks to our existing and ..→ more…

November 2010

Since the last edition of Performance News from Counting Opinions we have been busy with our commitment to continuous improvement and our focus on the development of our evidence-based management tools for the Library sector. These are very exciting times at Counting Opinions

We are pleased to share with you this edition and these stories that demonstrate our growing relationships with the ..→ more…

February 2009

Welcome to the first issue of Performance News, formerly LibSatLibrary Customer Satisfaction Management Service News. I know you will find this and upcoming issues to be of interest. If you have any suggestions for articles, please do not hesitate to contact us.

We wish you every success.

Sincerely,

Ian Reid
Director, Subscriber Services
Counting Opinions more…

November 2007

In This Issue:

  • The Process of Continuous Improvement
  • NEW Reports – LibSatLibrary Customer Satisfaction Management Service Dashboard
  • NEW – "Friends" Prospecting Feature
  • From the Annals of Customer Experience
  • NEW – Collaborarion Agreement

LibSatLibrary Customer Satisfaction Management Service is a continuous, web-based (and paper compatible) PL customer satisfaction survey data gathering and processing system (including open-ended Customer Comments management) in ..→ more…

March 2007

In This Issue:

  • Case Study: Improving Customer Satisfaction
  • LibSatLibrary Customer Satisfaction Management Service Customers Share Their Experience
  • Summer Reading Program (SRP) Outcomes Assessment
  • Libraries411.comLibrary Directory and Mapping Service...It's FREE

LibSatLibrary Customer Satisfaction Management Service is a continuous, web-based (and paper compatible) PL customer satisfaction survey data gathering and processing system (including open-ended Customer Comments management) in combination with a ..→ more…

September 2006

Welcome to the first North American edition of LibSatLibrary Customer Satisfaction Management Service News produced and distributed by Counting Opinions. This ezine is dedicated to the betterment of Public Library customer satisfaction. LibSatLibrary Customer Satisfaction Management Service News would like to welcome the following new users of LibSatLibrary Customer Satisfaction Management Service:

  • County of Los Angeles;
  • Indianapolis Marion County;
  • Kansas City;
  • Leduc;
  • Ottawa;
  • Springfield-Greene County; and,
  • St. ..→ more…

May 2006

Spring has sprung and LibSatLibrary Customer Satisfaction Management Service Subscribers are multiplying like rabbits.

LibSatLibrary Customer Satisfaction Management Service™ News welcomes County of Brant, Town of Caledon, Indianapolis-Marion County, Oshawa, Rancho Cucamonga, Township of Uxbridge, Vaughan and Whitby public libraries as the newest LibSatLibrary Customer Satisfaction Management Service Subscribers.

The OLA and Counting Opinions would also like to thank all the LibSatLibrary Customer Satisfaction Management Service Subscribers for their continued support and their ..→ more…

January 2006

Welcome to the third issue of LibSatLibrary Customer Satisfaction Management Service™ News and the first issue for 2006. Happy New Year.

In this issue:

  • LibSatLibrary Customer Satisfaction Management Service approaches the end of its first year being offered to the Public Libraries across Canada – a key milestone for the product. A look back shows how the service continues to improve with the support and feedback of its subscribers.
  • Counting Opinions continues to add ..→ more…

October 2005

Welcome to the second issue of LibSatLibrary Customer Satisfaction Management Service™ News from the OLA. This issue highlights several new LibSatLibrary Customer Satisfaction Management Service™ service upgrades that have occurred over the summer months. In an effort to continual improve LibSatLibrary Customer Satisfaction Management Service™ and to better serve all current and future LibSatLibrary Customer Satisfaction Management Service™ subscribers, Counting Opinions is committed to improving and implementing new LibSatLibrary Customer Satisfaction Management Service™ service features with their customer in mind. ..→ more…

June 2005

Welcome to the first issue of LibSatLibrary Customer Satisfaction Management Service™ News from the OLA. The purpose of this e-zine is twofold. One, it should keep you well informed regarding LibSatLibrary Customer Satisfaction Management Service™, the Customer Satisfaction Management System created specifically for the Public Library sector by Counting Opinions, a Toronto-based Canadian company. Two, it should help to save you time; providing you with a resource for Customer ..→ more…