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  • LibSat is the first continuous Customer Satisfaction Survey Solution specifically developed for Public Library Syst
    923 B (116 words) - 08:53, 21 March 2013
  • Public Library Customer Satisfaction Survey Solution ... is responsible for the text copy regarding their privacy policy. Library customer participation in your online survey is on an opt-in permission basis. There
    3 KB (400 words) - 20:29, 17 April 2013
  • LibSat is the first continuous Customer Satisfaction Survey Solution specifically developed for Public Library Syst ... quality of service. Authorized library staff have real-time access to all customer data and reports.
    4 KB (587 words) - 19:54, 12 April 2013
  • Our solutions are designed to affect meaningful impact on customer-driven satisfaction issues. The basic principle of our service delivery is ...tron and competitive changes thus enabling you to recognize and respond to new realities as they happen.
    9 KB (1,262 words) - 17:36, 29 September 2011
  • ; Customer Contact ...ific data, front-line library staff are empowered with immediate access to customer responses specific to their Branch so they can initiate any necessary actio
    1 KB (168 words) - 17:32, 29 September 2011
  • LibSat’s exclusive SQUIRE index automatically combines several customer satisfaction elements and generates a relative ranking index on both a loca ...gement with a means to rank and to quickly identify library locations with customer satisfaction improvement opportunities.
    570 B (72 words) - 17:37, 29 September 2011
  • * combine performance data with qualitative customer data.
    856 B (103 words) - 20:53, 15 January 2013
  • ...y. Two, it should help to save you time; providing you with a resource for Customer Satisfaction Management, as well as relevant information to support your de ...ntroduce new LibSat™ service features, highlight best practices, discuss customer satisfaction issues, and link to other resources. Although it is unlikely t
    2 KB (260 words) - 02:01, 25 October 2011
  • ... between English and French for your customers to respond to the LibSat™ Customer Satisfaction Survey in either of these languages. The company is preparing
    521 B (80 words) - 01:42, 25 October 2011
  • ...rades are added without additional cost to current or future subscribers. Customer Satisfaction is something the company strives for.
    2 KB (236 words) - 02:03, 25 October 2011
  • ...of how LibSat™ fulfilled the Ajax Public Library’s need for continuous customer feedback and how LibSat™ has positively impacted staff effectiveness and
    678 B (98 words) - 04:52, 21 October 2011
  • ..., Florida had signed up as a LibSat™ subscriber, becoming its first U.S. customer. Shortly thereafter, Brevard County Libraries also signed on with LibSat™
    455 B (66 words) - 04:53, 21 October 2011
  • ...cant users of public libraries. But, obtaining quality feedback from these customer segments has been problematic and difficult. Now the problem of quality fee ...ify any "meaningful gaps" between a language group and the overall library customer group.
    1 KB (165 words) - 04:55, 21 October 2011
  • ...ing number of customer driven improvements. To learn more, please read our customer case studies. We are also pleased to announce the release of the "Opportuni
    1 KB (137 words) - 18:33, 4 February 2013
  • Counting Opinions is pleased to announce its new ''Opportunity Index Report'' feature recently added to its LibSat (customer satisfaction management system) report outcomes functionality. This report
    1 KB (139 words) - 15:14, 1 November 2011
  • ** [http://www.20thingsilearned.com/old-vs-new-browsers/1 3 minute read] ...ts-revealed-how-apple-delivers-an-elite-custo/ How Apple Delivers an Elite Customer Experience]
    665 B (67 words) - 15:12, 1 November 2011
  • In keeping with its commitment to customer service, Counting Opinions is pleased to announce that Karen Kupiec has joi “Karen’s background adds significant, ‘customer-centric’ experience to our subscriber support area” states Carl Thompso
    741 B (94 words) - 15:13, 1 November 2011
  • ...ble to accomplish. The result has been continuous improvement and, library customer relationship enhancement.
    850 B (106 words) - 23:04, 3 December 2012
  • ...ervices in general. There is real value in knowing, therefore, where these customer satisfaction gaps are and identifying where to focus improvements - making
    2 KB (249 words) - 01:59, 25 October 2011
  • ...rpret and respond to this valuable information gathered and stored in your customer satisfaction database. See Your Link Source below for the URL.
    978 B (142 words) - 02:00, 25 October 2011
  • Recently the OLA conducted a peer-review of the LibSat™ Customer Satisfaction Management System with the four LibSat™ Public Library Refer
    877 B (141 words) - 23:35, 3 December 2012
  • ...at™ Customer Satisfaction Management System. LibSat™ now includes two customer satisfaction surveys. Both surveys have been designed, tested and validate
    788 B (114 words) - 02:06, 25 October 2011
  • ...cant users of public libraries. But, obtaining quality feedback from these customer segments has been problematic and difficult. Now the problem of quality fee ...ify any "meaningful gaps" between a language group and the overall library customer group.
    1 KB (171 words) - 02:08, 25 October 2011
  • ...ogin screen. In the public domain, LibSat™ is an on-line public library customer satisfaction survey. A demo of the regular LibSat™ survey is available a If you are interested in having a first hand look at the LibSat™ customer portal and the value added features including the reporting tools contained
    2 KB (241 words) - 02:11, 25 October 2011
  • ...e to the third issue of LibSat™ News and the first issue for 2006. Happy New Year. ...urveys" to complement and expand the existing core survey questions. These new "Mini-Surveys" enable LibSat Subscribers to gather more specific and detail
    2 KB (302 words) - 02:33, 25 October 2011
  • ...nt and to help achieve your goals of exceptional customer satisfaction and customer advocacy. ...en service and since the launch in February 2005, LibSat has added several new features. The following highlights some of the key upgrades and improvement
    2 KB (312 words) - 02:22, 25 October 2011
  • ...sists of a subject specific question-set pertaining to a particular topic (customer sub group, service, etc.). Survey respondents are offered the opportunity t ...ort and feedback will help determine priorities and the objectives of each new Mini-Survey.
    2 KB (288 words) - 02:23, 25 October 2011
  • ...et of regular and in-depth surveys. And, since LibSat continuously gathers customer satisfaction data, you can perform short and longer term longitudinal and t ...rking as and when the information is posted by each Library. This exciting new service developed by Counting Opinions will be launched at the OLA Super Co
    3 KB (501 words) - 02:24, 25 October 2011
  • ...earn how to support and complement your library's advocacy objectives with customer data. As well, the session will be attended by current LibSat Subscribers o ... a practical, easy-to-use and affordable solution to help you achieve your customer satisfaction goals.
    1 KB (242 words) - 02:25, 25 October 2011
  • ... of a new service being offered by the OLA to help you promote your online Customer Satisfaction Survey. ...t their libraries. These templates are available through the LibSat secure Customer Portal by following the "Ready-Made Ads" link or through the OLA's website
    1 KB (193 words) - 02:27, 25 October 2011
  • ...cation and benefits of LibSat and how the results contribute to continuous customer satisfaction and operational improvements.
    2 KB (259 words) - 02:39, 25 October 2011
  • ...sion topics focused primarily on the outcomes of measuring and managing PL Customer Satisfaction including, findings from LibSat aggregate data, and current Su ...ties. In the meantime, LibSat continues to capture, measure, and report on customer satisfaction across their system, including the two interim library locatio
    3 KB (450 words) - 23:41, 3 December 2012
  • ... then, offering the opportunity to complete one of the more general LibSat Customer Satisfaction Surveys.
    1 KB (154 words) - 02:42, 25 October 2011
  • ...ontinuous, ongoing survey. This means that you have the ability to collect customer satisfaction data from your customers everyday, every month, throughout the As you know, your customer base changes and fluctuates throughout the year. They utilize different ser
    3 KB (468 words) - 02:44, 25 October 2011
  • ...ting Opinions. This ezine is dedicated to the betterment of Public Library customer satisfaction. LibSat News would like to welcome the following new users of LibSat:
    2 KB (317 words) - 02:50, 25 October 2011
  • Most managers rejoice if the majority of customers that respond to customer-satisfaction surveys say they are satisfied. But some of those managers may
    945 B (146 words) - 02:53, 25 October 2011
  • ...omers' needs. Complimented by other information sources, LibSat gives you customer knowledge and the ability to derive and in-turn implement the recommendatio
    1 KB (226 words) - 02:55, 25 October 2011
  • ... information over time without feeling the overwhelming need to have every customer respond in the initial weeks of implementing LibSat. Since LibSat is a continuous customer satisfaction survey, the data gathered can reflect seasonal variations and
    2 KB (249 words) - 02:56, 25 October 2011
  • LibSat continuously gathers customer satisfaction data enabling public libraries to benchmark their quality of s ...ns against each branch in their system or externally against the aggregate customer satisfaction data from all LibSat Subscribers. Counting Opinions is working
    3 KB (482 words) - 02:58, 25 October 2011
  • * Case Study: Improving Customer Satisfaction ...sfaction survey data gathering and processing system (including open-ended Customer Comments management) in combination with a comprehensive, secure, real-time
    767 B (91 words) - 03:01, 25 October 2011
  • ...ommunity." Mentor Group has specifically assisted with the improvement of customer satisfaction levels through establishing measurable performance targets. ...n ’05, MPL management identified a number of strategic issues related to customer satisfaction:
    5 KB (674 words) - 03:12, 25 October 2011
  • Counting Opinions is a customer driven company. We constantly listen to and respond to customers’ opinion ...r 1,600 visitors take our survey) each of our 15 locations has developed a Customer Service Action Plan. Locations chose areas for improvement from survey resu
    3 KB (527 words) - 23:48, 3 December 2012
  • ...r measuring SRP program “Outcomes” is now available. Counting Opinions customer satisfaction management system (LibSat) now includes an SRP module. Now you
    616 B (84 words) - 03:19, 25 October 2011
  • Dedicated to providing innovative and cost-effective management and customer solutions for public libraries, Libraries411 is a “value-added” service
    2 KB (273 words) - 03:22, 25 October 2011
  • * NEW Reports – LibSat Dashboard * NEW – "Friends" Prospecting Feature
    794 B (93 words) - 03:25, 25 October 2011
  • Obtain direct customer feedback as it related to the possible reduction in services (e.g., open ho Customer feedback overwhelmingly supported more hours of operation. As a result, man
    5 KB (723 words) - 23:55, 3 December 2012
  • LibSat:Dashboard
  • LibSat:MAPHAT Reports
  • LibSat:Opportunity Index Ranking Report
  • ...results of other LibSat subscribers. Keep checking the News section in the Customer Portal and your LibSat Reports screen. If you have suggestions as how these
    1 KB (211 words) - 03:46, 25 October 2011
  • ...culty and students of SJ-SLIS with access to its aggregated public library customer feedback data for the purposes of research and special projects.
    427 B (60 words) - 03:54, 25 October 2011
  • If however, a ‘Very Satisfied” customer responds "that they are not interested in finding out more about the Librar This new feature includes a set of real-time reporting tools and is invaluable in im
    1 KB (218 words) - 03:59, 25 October 2011
  • LibPAS:Planning
  • LibPAS:Create a Report
  • LibSat:Features
  • LibSat:Welcome to LibSat
  • LibSat:Promotion
  • LibSat:Survey Instruments
  • Services:Welcome
  • Services:Terminology
  • LibSat:Getting Started
  • LibSat:Update - Opportunity Index report with filtering by context questions
  • ...es the aspects of service with the greatest opportunity to improve overall customer satisfaction for the selected (filtered) set of respondents. The report als ...ct of service is more likely to result in a greater improvement in overall customer satisfaction. The report presents a ranking of aspects of service from hig
    3 KB (397 words) - 16:06, 29 October 2012
  • ...ome to the latest issue of Performance News. This edition features several customer case studies that provide insight into how they others are using our servic
    1,007 B (136 words) - 07:59, 21 November 2012
  • ...s:Florida Atlantic University Libraries|Florida Atlantic University]] uses customer feedback to advantage.
    296 B (35 words) - 00:05, 4 December 2012
  • ...oday’s library organizations’ reality, Counting Opinions announces its new logo. # LibSat (customer satisfaction management)
    900 B (110 words) - 07:21, 21 November 2012
  • ...nting Opinions data management solutions. A key ingredient to a successful customer experience management system (LibSat) is advising customers what the librar
    552 B (77 words) - 07:55, 21 November 2012
  • ...rote about the increasingly popular Net Promoter Score (NPS) for measuring Customer Satisfaction. ...ces of the library to someone else, is a unique and effective indicator of customer satisfaction. The article, supported with data from LibSat, summarizes res
    980 B (145 words) - 07:58, 21 November 2012
  • ====The Caledon Challenge: Gathering Meaningful Customer Input==== The area has been undergoing controlled growth and planning for a new library is underway. According to CEO Bill Manson, town councilors need har
    5 KB (834 words) - 20:56, 3 December 2012
  • ...this requirement, FAU Libraries implemented a survey instrument to measure customer satisfaction in 2004 and 2007. “The survey instrument we used was expensi ...sh and Schyndel point to the following benefits of using LibSat to measure customer satisfaction at FAU:
    8 KB (1,157 words) - 22:12, 3 December 2012
  • ====The Jacksonville Challenge: Responding Quickly to Customer Feedback==== ...o research the answer resulted in a significant delay in responding to the customer. In addition, going back through paper files to determine if there were tre
    8 KB (1,295 words) - 14:33, 11 March 2013
  • ====The Rutgers Goal: Continuous Improvement in Customer Satisfaction and Library Performance==== ...to have a more systematic method of measuring library performance. LibSat (customer satisfaction management module) and LibPAS (Library Performance Assessment
    12 KB (1,946 words) - 22:22, 3 December 2012
  • ...brary was gathering data prior to LibSat, “now we are getting consistent customer satisfaction data and our process is much more productive and cost effectiv ...t of innovative ideas and has become a steward for the environment through new ecologically sound processes and informative public programs.
    7 KB (1,117 words) - 22:27, 3 December 2012
  • LibSat:Initialization
  • LibSat:Comment Management
  • LibSat:Sparklines
  • Services:Activity Dashboard
  • InformsUs:Overview
  • ... Computer Engineering program, Tony will be focusing on the development of new enhancements and initiatives that CO has planned for its subscriber-driven # enhance customer and stakeholder relationships
    1 KB (138 words) - 15:18, 6 February 2013
  • ...recognizes her continued dedication and commitment” advised Ian Reid VP, Customer Support.
    706 B (96 words) - 21:42, 6 March 2013
  • Minutes:2013 Winter – User Group Meetings
  • LibSat:SQUIRE Index
  • Services:Activity Dashboard talk
  • ...ting Opinions is pleased to announce that Jennifer Thompson has joined our customer support team and will be involved in CO's data integration processes.
    439 B (54 words) - 20:43, 26 September 2013
  • [[Category:New Customer]]
    738 B (97 words) - 20:45, 26 September 2013
  • The goal for a new assessment management tool was to allow the library to gather evaluations a ...report would have taken several hours under their old system. “We have a new chief librarian, so it is extremely helpful to be able to pull data quickly
    7 KB (1,148 words) - 09:09, 21 March 2014
  • # excellent, timely, customer support.”
    2 KB (368 words) - 09:06, 21 March 2014
  • LibPAS:SDC Timeline

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