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  • Recently the OLA conducted a peer-review of the LibSat™ Customer Satisfaction Management System with the four LibSat™ Public Library Refer
    877 B (141 words) - 23:35, 3 December 2012
  • ...at™ Customer Satisfaction Management System. LibSat™ now includes two customer satisfaction surveys. Both surveys have been designed, tested and validate
    788 B (114 words) - 02:06, 25 October 2011
  • ...cant users of public libraries. But, obtaining quality feedback from these customer segments has been problematic and difficult. Now the problem of quality fee ...ify any "meaningful gaps" between a language group and the overall library customer group.
    1 KB (171 words) - 02:08, 25 October 2011
  • ...ogin screen. In the public domain, LibSat™ is an on-line public library customer satisfaction survey. A demo of the regular LibSat™ survey is available a If you are interested in having a first hand look at the LibSat™ customer portal and the value added features including the reporting tools contained
    2 KB (241 words) - 02:11, 25 October 2011
  • ...e to the third issue of LibSat™ News and the first issue for 2006. Happy New Year. ...urveys" to complement and expand the existing core survey questions. These new "Mini-Surveys" enable LibSat Subscribers to gather more specific and detail
    2 KB (302 words) - 02:33, 25 October 2011
  • ...nt and to help achieve your goals of exceptional customer satisfaction and customer advocacy. ...en service and since the launch in February 2005, LibSat has added several new features. The following highlights some of the key upgrades and improvement
    2 KB (312 words) - 02:22, 25 October 2011
  • ...sists of a subject specific question-set pertaining to a particular topic (customer sub group, service, etc.). Survey respondents are offered the opportunity t ...ort and feedback will help determine priorities and the objectives of each new Mini-Survey.
    2 KB (288 words) - 02:23, 25 October 2011
  • ...et of regular and in-depth surveys. And, since LibSat continuously gathers customer satisfaction data, you can perform short and longer term longitudinal and t ...rking as and when the information is posted by each Library. This exciting new service developed by Counting Opinions will be launched at the OLA Super Co
    3 KB (501 words) - 02:24, 25 October 2011
  • ...earn how to support and complement your library's advocacy objectives with customer data. As well, the session will be attended by current LibSat Subscribers o ... a practical, easy-to-use and affordable solution to help you achieve your customer satisfaction goals.
    1 KB (242 words) - 02:25, 25 October 2011
  • ... of a new service being offered by the OLA to help you promote your online Customer Satisfaction Survey. ...t their libraries. These templates are available through the LibSat secure Customer Portal by following the "Ready-Made Ads" link or through the OLA's website
    1 KB (193 words) - 02:27, 25 October 2011
  • ...cation and benefits of LibSat and how the results contribute to continuous customer satisfaction and operational improvements.
    2 KB (259 words) - 02:39, 25 October 2011
  • ...sion topics focused primarily on the outcomes of measuring and managing PL Customer Satisfaction including, findings from LibSat aggregate data, and current Su ...ties. In the meantime, LibSat continues to capture, measure, and report on customer satisfaction across their system, including the two interim library locatio
    3 KB (450 words) - 23:41, 3 December 2012
  • ... then, offering the opportunity to complete one of the more general LibSat Customer Satisfaction Surveys.
    1 KB (154 words) - 02:42, 25 October 2011
  • ...ontinuous, ongoing survey. This means that you have the ability to collect customer satisfaction data from your customers everyday, every month, throughout the As you know, your customer base changes and fluctuates throughout the year. They utilize different ser
    3 KB (468 words) - 02:44, 25 October 2011
  • ...ting Opinions. This ezine is dedicated to the betterment of Public Library customer satisfaction. LibSat News would like to welcome the following new users of LibSat:
    2 KB (317 words) - 02:50, 25 October 2011
  • Most managers rejoice if the majority of customers that respond to customer-satisfaction surveys say they are satisfied. But some of those managers may
    945 B (146 words) - 02:53, 25 October 2011
  • ...omers' needs. Complimented by other information sources, LibSat gives you customer knowledge and the ability to derive and in-turn implement the recommendatio
    1 KB (226 words) - 02:55, 25 October 2011
  • ... information over time without feeling the overwhelming need to have every customer respond in the initial weeks of implementing LibSat. Since LibSat is a continuous customer satisfaction survey, the data gathered can reflect seasonal variations and
    2 KB (249 words) - 02:56, 25 October 2011
  • LibSat continuously gathers customer satisfaction data enabling public libraries to benchmark their quality of s ...ns against each branch in their system or externally against the aggregate customer satisfaction data from all LibSat Subscribers. Counting Opinions is working
    3 KB (482 words) - 02:58, 25 October 2011
  • * Case Study: Improving Customer Satisfaction ...sfaction survey data gathering and processing system (including open-ended Customer Comments management) in combination with a comprehensive, secure, real-time
    767 B (91 words) - 03:01, 25 October 2011

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