LibSat

LibSatLibrary Customer Satisfaction Management Service is the first continuous Customer Satisfaction Survey Solution specifically developed for Public Library Systems – regardless of size.

LibSatLibrary Customer Satisfaction Management Service is an internet browser-based, continuous customer satisfaction data management solution designed specifically for libraries. LibSatLibrary Customer Satisfaction Management Service includes professionally designed online (paper compatible) customer satisfaction survey modules and integrated real-time reporting. LibSatLibrary Customer Satisfaction Management Service provides library managers with ongoing insight into customer feedback to assist in prioritizing and improving a library’s quality of service. Authorized library staff have real-time access to all customer data and reports.

Unlike point-in-time surveys, LibSatLibrary Customer Satisfaction Management Service provides immediate and continuous results with the added flexibility of longitudinal analysis and internal/external benchmarking. The LibSatLibrary Customer Satisfaction Management Service continuous feedback model delivers unparalleled insight for planning and responding to library customers’ needs, and for measuring the impact and outcomes of management efforts and initiatives.

LibSatLibrary Customer Satisfaction Management Service integrates seamlessly with LibPASLibrary Performance Assessment Service, Counting Opinions’ quantitative performance indicator management solution for Libraries.

LibSatLibrary Customer Satisfaction Management Service ... the means to measure customer satisfaction

“A guest sees more in an hour than the host sees in a year.” Polish Proverb

Library Customer Feedback Management Solution

LibSatLibrary Customer Satisfaction Management Service provides library managers ongoing information to assist in prioritizing and improving their library’s quality of service. LibSatLibrary Customer Satisfaction Management Service includes online surveys designed to enable Library systems to capture customer satisfaction information. Online reports provide libraries with real-time access to their customers’ views and enable library management to benchmark and compare trends in customer satisfaction.

LibSatLibrary Customer Satisfaction Management Service reports are adaptable. With LibSatLibrary Customer Satisfaction Management Service’s custom report functionality, you decide on which area(s) of your library operation you want to focus. You can benchmark and track the data that is important to you. You can adapt the reports to monitor specific issues that are important to you right now. And LibSatLibrary Customer Satisfaction Management Service is customer friendly.

Our online surveys are available in multiple languages (six and counting!).

Pre-authorized personnel have 24-hour access to the data and reports through the Internet. There are no costly software purchases. No on-site software or hardware installation. If you’re connected to the internet, you’re ready for LibSatLibrary Customer Satisfaction Management Service. Just enter your access information to gain secure authenticated access to your LibSatLibrary Customer Satisfaction Management Service data.

SQUIREThe 6 key dimensions of service Satisfaction, Quality, re-Use, Importance, Recommendation, Expectation™

LibSatLibrary Customer Satisfaction Management Service’s exclusive SQUIRE indexA performance index that is expressed as a single value to indicate the relative opportunity for improvement based on the combination of each of the 6 key dimensions of service Satisfaction, Quality, re-Use, Importance, Recommendation, Expectation automatically combines several customer satisfaction elements and generates a relative ranking index on both a location-specific and a system wide basis.

The index elements include:

• Satisfaction,
• Quality,
• Usage,
• Importance,
• Recommendation, and
• Expectation.

The SQUIRE indexA performance index that is expressed as a single value to indicate the relative opportunity for improvement based on the combination of each of the 6 key dimensions of service Satisfaction, Quality, re-Use, Importance, Recommendation, Expectation provides a quick, overall snap-shot of a library’s, customer-identified, satisfaction ranking. SQUIRE provides library management with a means to rank and to quickly identify library locations with customer satisfaction improvement opportunities.

Counting Opinion’s LibSatLibrary Customer Satisfaction Management Service solution is a powerful new tool that enables Library Managers to:

• Identify the barriers to increasing the number of “very satisfied” library customers (Apostles).
• Drive continuous improvement
• Dramatically enhance the priority setting process and ranking of customer satisfaction opportunities
• Better tracking of changes and monitoring of outcomes.
• Benchmark and measure your library system’s “customer satisfaction” performance over time.
• Enhance Funding strategies

our customers indicate that definitive “customer satisfaction” facts add quality and quantitative substance to Library “persuasion” strategies (budget requests, fund raising, etc.).

Public Relations

• Improve PR with Library customers
  • the simple fact that “you continuously welcome their opinions and suggestions.”
• Stimulate Staff Morale
  • provide library staff with the customer satisfaction feedback system that they need to improve a library’s customer satisfaction – and they will!
• Impress your Board
• Better command of customer feedback and actionable reports is a Library management imperative.

Explore LibSatLibrary Customer Satisfaction Management Service and its many Features, Benefits and Options.

You can contact us at info@countingopinions.com