Announcements

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Kansas, Michigan, South Dakota, and Wyoming State Libraries choose CO

The State Library of Kansas, the Library of Michigan, the South Dakota State Library, and the Wyoming State Library have selected Counting Opinions and its LibPASLibrary Performance Assessment Service (Library Performance Assessment Solution) for the capture, management, and sharing of their respective state's public library annual report, including their annual Institute of Museum and Library Services (IMLSInstitute of Museum and Library Services) data filing requirements.

The state libraries of South Dakota and Wyoming will also be employing LibPASLibrary Performance Assessment Service for the capture and management of school library data.

For more information about LibPASLibrary Performance Assessment Service, contact:

Jason LeDuc, MLS
Director of Sales
jleduc@countingopinions.com
1 877 551-2337 Date: 2012 / 10 / 3 more…

Jennifer Thompson joins the Customer Support Team

Counting Opinions is pleased to announce that Jennifer Thompson has joined our customer support team and will be involved in COCounting Opinions's data integration processes.

For more information about how COCounting Opinions can help your organization with your quantitative and qualitative data, please contact:

Jason LeDuc, MLS
Director of Sales
jleduc@countingopinions.com
1 877 551-2337

Date: 2012 / 10 / 3 more…

CO Personnel Announcement Mar 2013

Counting Opinions is pleased to announce that Ms. Lindsay Thompson has been promoted to Director, Provinces and States.

In addition to being responsible for Provincial and State subscriber support functions, Lindsay will also be providing back-up support for COCounting Opinions's Association subscribers. “Since first starting with COCounting Opinions, Lindsay has made significant contributions to the enhancement of COCounting Opinions’s support function, and this promotion recognizes her continued dedication and commitment” advised Ian Reid VP, Customer Support.

For more information about how COCounting Opinions can help your organization with your quantitative and qualitative data, please contact:

Jason LeDuc, MLS
Director of Sales
jleduc@countingopinions.com
1 877 551-2337 more…

New LibPAS Case Study – Arizona State Library

The Arizona State Library, Archives and Public Records was seeking a better way to meet its data management challenges. Here is what they did and the results they are realizing:

READ THE AZ LibPAS CASE STUDY HERE!

For more information about how COCounting Opinions can help your library with your quantitative and qualitative data, please contact:

Jason LeDuc, MLS
Director of Sales
jleduc@countingopinions.com
1 877 551-2337 more…

CO Personnel Announcement Feb 2013

Counting Opinions (COCounting Opinions) is pleased to announce that:

1. Tony Chu has joined the company as a Web Specialist. A graduate of the University of Toronto Computer Engineering program, Tony will be focusing on the development of new enhancements and initiatives that COCounting Opinions has planned for its subscriber-driven service offerings.
2. Two co-op students from the University of Waterloo are interning with COCounting Opinions through the end of April. Their responsibilities will include work on a variety of development initiatives.

Background:

Libraries and their information professionals are increasingly embracing the benefits of evidence-based management to…

1. provide operations’ insight(s)
2. empower staff
3. realize productivity gains
4. enhance customer and stakeholder relationships
5. benchmark and
6. strengthen persuasion strategies with funders and grant providers.

For additional information about COCounting Opinions services, please contact:

Jason LeDuc
jleduc@countingopinions.com
1 877 551-2337 more…

State of Ohio Selects LibPAS January 2013

The State Library of Ohio (SLO) has selected Counting Opinions and its LibPASLibrary Performance Assessment Service (Library Performance Assessment) solution for the capture, management, and sharing of its State Library Annual Report, including the annual Institute of Museum and Library Services (IMLSInstitute of Museum and Library Services) data filing requirements.

As well, SLO is also planning to employ LibPASLibrary Performance Assessment Service for:

• The Annual Ohio Public Library Salary Survey (formerly NEO-RLS Salary Survey) and
• The Ohio Public Library Information Network/Ohio Library Council data center survey (OPLIN/OLC Statistics.

For more information about LibPASLibrary Performance Assessment Service, contact:

Jason LeDuc
jleduc@countingopinions.com
1-877-551-2337 more…

State of Victoria, Australia Selects LibPAS December 2012

The Public Libraries Library Network (State of Victoria, Australia) has selected Counting Opinions and its LibPASLibrary Performance Assessment Service (Library Performance Assessment) solution for the capture, management, and sharing of its annual Public Library Data Survey for both State and National Library data reporting purposes.

Elisabeth Jackson, Executive Officer of the PVLN advises that “LibPASLibrary Performance Assessment Service has helped us release our annual survey results months earlier than previous years.”

For more information please contact:

Jason LeDuc
jleduc@countingopinions.com
1-877-551-2337 more…

Illinois State Library Selects LibPAS November 2012

The Illinois State Library has selected Counting Opinions and its LibPASLibrary Performance Assessment Service (Library Performance Assessment) solution for the capture, management, and sharing of its annual:

1. Public Library Data Survey, including the annual Institute of Museum and Library Services data filing requirements, and
2. Interlibrary Loan and Reciprocal Borrowing Survey covering all public, academic, school and special libraries.

For more information, please contact:

Jason LeDuc, MLIS
Director of Sales
877 551 2337 (toll-free)
jleduc@countingopinions.com
more…

LibSat Opportunity Index now includes filtering by Context

The Opportunity Index (OI) report now includes filtering by any context question within the LibSatLibrary Customer Satisfaction Management Service survey(s) to produce results for the filtered set of respondents, i.e., those responding with the selected context option(s). Filtering options have always been available to view the OI for any selected Time period, Region, and/or Location. The generated OI ranking indicates the aspects of service with the greatest opportunity to improve overall customer satisfaction for the selected (filtered) set of respondents. The report also provides drill-downs to the comments provided by those respondents.

The Opportunity Index (OI) is a an interactive report that enables the user to rank the OI for each aspect of service. High OI ranking means that improving that aspect of service is more likely to result in a greater improvement in overall customer satisfaction. The report presents a ranking of aspects of service from highest to lowest OI and includes the OI for the Overall Importance and Satisfaction as a baseline [highlighted with a   Pink Background  .] Improvements in any aspect of service above this baseline are more likely to impact overall satisfaction, while improving anything below the baseline will have less impact on improving overall satisfaction.

The OI is based on the following formula: Importance + (Importance-Satisfaction) = Opportunity

An OI score is calculated for each respondent and for each question that includes Satisfaction and Importance components. Please note that (Importance - Satisfaction) can never be less than zero (0) i.e., high levels of satisfaction beyond the stated level of Importance, do not diminish the overall opportunity, and thus, there are instances where some responses are not included in the calculation of the overall OI score.

The overall OI scores are calculated by averaging the total of each individual respondent's OI scores. The resulting OI scores are then ranked and displayed in the   Blue Background  . The number of respondents is shown for your reference, as well as the average Overall Importance and average Overall Satisfaction scores. Note that the OI score cannot be reproduced by using the overall average Importance and Satisfaction since these scores are the average of the Importance scores and Satisfaction scores for all respondents for each question, some of which may have been discarded (i.e., whenever respondents Importance – Satisfaction is less than 0.) more…

Tennessee State Library October 2012

The Tennessee State Library and Archives has selected Counting Opinions and its LibPASLibrary Performance Assessment Service (Library Performance Assessment) solution, for the capture and management of their annual public library data needs including, the annual Institute of Museum and Library Services data filing requirements.

For more information, contact:

Jason LeDuc, MLIS
Director of Sales
877 551 2337 (toll-free)
jleduc@countingopinions.com
more…

Utah State Library Sept 2012

The Utah State Library has selected Counting Opinions and its LibPASLibrary Performance Assessment Service (Library Performance Assessment) solution for the capture and management of its annual public library data needs, including the annual Institute of Museums and Library Services (IMLSInstitute of Museum and Library Services) data filing requirements.

The Utah State Library Division commented that "we are excited to use LibPASLibrary Performance Assessment Service to receive, manage, analyze, and report library data across the state. This cutting-edge tool will allow our Division to begin breaking down data silos to minimize data isolation and increase efficiencies. In addition, libraries will be able to analyze their own data and generate reports for more effective evaluation, management, and advocacy efforts." more…

Pennsylvania Selects LibPAS

June 2012

The Office of Commonwealth Libraries, Department of Education, Commonwealth of Pennsylvania, has selected Counting Opinions and its LibPASLibrary Performance Assessment Service (Library Performance Assessment) solution for the capture and management of their annual public library data needs, including their annual data filing requirements with the Institute of Museums and Library Services. more…

MetricsAssist

Counting Opinions (COCounting Opinions) is pleased to announce a new service for State Libraries…

“MetricsAssist”

…provisional data management services

The new MetricsAssist service is designed for State Libraries who encounter unexpected/unplanned personnel shortages (e.g., illness, leave, retirement, etc.). Despite a sudden lack of available resources, the fulfillment of regulatory data obligations, policy and planning priorities, and State Library commitments to the Institute of Museum and Library Services (IMLSInstitute of Museum and Library Services) do not disappear.

While State Library administration seeks a permanent solution to their particular circumstance, COCounting Opinions’s new “MetricsAssist” service provides stop-gap assistance to help ensure that there are no delays in State Data capture and filings. Our experienced team can be deployed as needed to support the State with managing any and all aspects of the data capture process, including…

1. updating surveys
2. providing training/orientation and on-call support for all reporting libraries
3. meeting regulatory filing deadlines and commitments
4. generating print and on-line reports, as required.

And, when a staff person is eventually assigned/re-assigned to the State Data Coordinator (SDC) position, “MetricsAssist” can provide any support, training, orientation and mentoring, as required, during the transition.

Oh, and by the way, “MetricsAssist” supports whatever data service system employed by the State Library (e.g., Counting Opinions LibPASLibrary Performance Assessment Service, BiblioStat, etc.).

Under the direction of Ira Bray, recently retired California State Data Coordinator, COCounting Opinions’s “MetricsAssist” service is designed to manage your State’s short-term data management staffing requirements – either remotely or from a designated location.

Ira has over a decade of experience with the collection and reporting of public library statistics. While at the California State Library he managed the yearly cycle of survey design, survey deployment, collection, inspection and review of over hundred data elements submitted by one hundred eighty one library jurisdictions having more than one thousand outlets. He was elected by fellow State Data Coordinators to serve on the Library Statistics Working Group to advise the IMLSInstitute of Museum and Library Services on public and state library statistics issues. Ira served in this capacity from 2006 to 2010.

For additional information, please contact:
Ira Bray ibray@metricsassist.com or
Jason LeDuc jleduc@metricsassist.com more…

Opportunity Index Ranking Report

…empowering library customers to drive improvement

Counting Opinions is pleased to announce its new Opportunity Index Report feature recently added to its LibSatLibrary Customer Satisfaction Management Service (customer satisfaction management system) report outcomes functionality. This report is designed to be an automated, customer identified, satisfaction improvement and opportunities ranking report. The objective of the LibSatLibrary Customer Satisfaction Management Service Opportunity Index Report is to identify and rank, your organization’s specific aspects of service that represent the greatest potential for improving your library’s customer satisfaction… as determined by your library’s customers.

The Opportunity Algorithm is calculated for each respondent, and the number of respondents to each question is displayed for your easy reference. The result is an Index (or Score) that helps to determine your organization’s highest “Priorities for Improvement.”

more…

Texas State Library September 2011

Counting Opinions is pleased to announce that the Texas State Library and Archives Commission has selected its LibPASLibrary Performance Assessment Service-for-States data collection and dissemination system for its public library data gathering and reporting needs – including its annual report filing requirement to the Institute of Museum and Library Services.

The Texas State Library and Archives Commission has been collecting and reporting public library data for 46 years. Data are used to document the statewide image of public library development in Texas and are used for accreditation of Texas public libraries. more…

Arizona State Library August 2011

Counting Opinions is pleased to announce that the Arizona State Library, Archives and Public Records has selected its LibPASLibrary Performance Assessment Service for States data collection and dissemination system for its public library data gathering and reporting needs – including its annual report filing requirement to the Institute of Museums and Library Service. more…