Difference between revisions of "News:Opportunity Index Ranking Report"

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'''''…empowering library customers to drive improvement'''''
 
'''''…empowering library customers to drive improvement'''''
  
Counting Opinions is pleased to announce its new Opportunity Index Report feature recently added
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Counting Opinions is pleased to announce its new ''Opportunity Index Report'' feature recently added
 
to its LibSat (customer satisfaction management system) report outcomes functionality. This report
 
to its LibSat (customer satisfaction management system) report outcomes functionality. This report
 
is designed to be an automated, customer identified, satisfaction improvement and opportunities
 
is designed to be an automated, customer identified, satisfaction improvement and opportunities
ranking report. The objective of the LibSat Opportunity Index Report is to identify and rank, your
+
ranking report. The objective of the LibSat ''Opportunity Index Report'' is to identify and rank, your
 
organization’s specific aspects of service that represent the greatest potential for improving your
 
organization’s specific aspects of service that represent the greatest potential for improving your
library’s customer satisfaction…as determined by your library’s customers. The Opportunity
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library’s customer satisfaction… as determined by your library’s customers.
Algorithm is based on the following formula:
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 +
The ''Opportunity Algorithm'' is calculated for each respondent, and the number of respondents to
 +
each question is displayed for your easy reference. The result is an Index (or Score) that helps to
 +
determine your organization’s highest ''“Priorities for Improvement.”''
  
Importance + (Importance-Satisfaction) = Opportunity
 
  
 
+
[[File:Opportunity_Index_Ranking_Report.png|600px]]
This formula is calculated for each respondent and the number of respondents to each question is
+
displayed for your easy reference. The result is an Index (or Score) that helps to determine your
+
organization’s highest “Priorities for Improvement.”
+
 
+
 
+
[[File:Opportunity_Index_Ranking_Report.png]]
+
  
 
[[Category:October 2011]]
 
[[Category:October 2011]]
 
[[Category:Announcements]]
 
[[Category:Announcements]]

Latest revision as of 15:14, 1 November 2011

…empowering library customers to drive improvement

Counting Opinions is pleased to announce its new Opportunity Index Report feature recently added to its LibSatLibrary Customer Satisfaction Management Service (customer satisfaction management system) report outcomes functionality. This report is designed to be an automated, customer identified, satisfaction improvement and opportunities ranking report. The objective of the LibSatLibrary Customer Satisfaction Management Service Opportunity Index Report is to identify and rank, your organization’s specific aspects of service that represent the greatest potential for improving your library’s customer satisfaction… as determined by your library’s customers.

The Opportunity Algorithm is calculated for each respondent, and the number of respondents to each question is displayed for your easy reference. The result is an Index (or Score) that helps to determine your organization’s highest “Priorities for Improvement.”


Opportunity Index Ranking Report.png