May 2006/Mini Surveys – Summer Reading Program

In the last issue of LibSatLibrary Customer Satisfaction Management Service™ News, the article in Exploring LibSatLibrary Customer Satisfaction Management Service highlighted the concept of Mini-Surveys that will soon be made availalbe to all LibSatLibrary Customer Satisfaction Management Service Subscribers. Mini-Surveys provide LibSatLibrary Customer Satisfaction Management Service Subscribers with the opportunity to target specific areas of Library activity and gain customer insight and information on these services. Also, these Mini-Surveys give libraries an exciting way to promote the LibSatLibrary Customer Satisfaction Management Service Customer Satisfaction Survey(s) by targeting specific user groups to complete a Mini-Survey and then, offering the opportunity to complete one of the more general LibSatLibrary Customer Satisfaction Management Service Customer Satisfaction Surveys.

The first of many Mini-Surveys is currently in development. Based on subscriber input, Counting Opinions is now developing a Summer Reading Program (SRP) Mini-Survey. The SRP Mini-Survey will help LibSatLibrary Customer Satisfaction Management Service Subscribers simplify their SRP data collection, processing and reporting. A variety of reports will assist Libraries in assessing their results and submission to funding partners (where appropriate.)