September 2006/Community Needs to Your Financial Needs to Your Staff Needs

LibSatLibrary Customer Satisfaction Management Service presents subscribers with several opportunities to learn and understand the needs of public library customers.

LibSatLibrary Customer Satisfaction Management Service facilitates understanding of the broader needs of your general community. The comprehensive design of the LibSatLibrary Customer Satisfaction Management Service questionnaires gives you an insightful overview of your customers' needs. Complimented by other information sources, LibSatLibrary Customer Satisfaction Management Service gives you customer knowledge and the ability to derive and in-turn implement the recommendations that your customers have driven. Subsequently, as you continue to gather information, it is possible to test the impact of change and to further refine the delivery of your services to meet the needs of the community.

Justifying funding requests and budget allocations is much easier with strong data in support of these proposals. LibSatLibrary Customer Satisfaction Management Service gives you the support of your customers, their opinions and their comments, regarding what services they value most. There is no more powerful advocate of the services you provide than those who use them.

Your staff can also benefit from LibSatLibrary Customer Satisfaction Management Service. Your customers can raise issues regarding staff interactions that perhaps you were unaware of and having this brought to your attention, you can respond accordingly. Customers also provide compliments and thanks to the staff. The positive opinions and comments can be a source of motivation and satisfaction knowing their service is appreciated.

To learn more, please contact Ian Reid.