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Create the page "Support and Ideas" on this wiki!

• News:June 2005
  ...e for Customer Satisfaction Management, as well as relevant information to support your decision processes as you consider the LibSat™ service in your day-t ... immediate source of information that should, from time to time, stimulate ideas that you may not have yet considered.
  2 KB (260 words) - 02:01, 25 October 2011
• News:June 2005/OLA Conducts Peer Review of LibSat
  ...ual responses was not distorted or lost, each library was asked to review (and approve) the Q&A document. ...arrie, Brampton, and Thunder Bay have become full subscribers to LibSat™ and are also willing to answer any of your questions that you may have.
  877 B (141 words) - 23:35, 3 December 2012
• News:October 2005/OLA Offers LibSat On-Line Demos
  ...However, through an on-line demo, you would be allowed to view these tools and experience them first hand. ...ntingopinions.com ireid@countingopinions.com] to arrange a convenient date and time.
  2 KB (241 words) - 02:11, 25 October 2011
• News:January 2006/OLA Offers Customizable Posters and Printing
  ...er which can be used to produce a variety of posters and banners to convey and emphasize any message you want to share with your patrons. In particular, C ... The OLA would be happy to provide you a quote for printing and any design support that you may require. Please contact Ryan Patrick at the OLA for additional
  1 KB (193 words) - 02:27, 25 October 2011
• News:May 2006/Marketing and Getting to Know Your Customers
  ...t the year. This also means you are constantly listening to your customers and you are not limiting yourself to a specific time period to capture your cus ... customers is critically important for understanding your customers' needs and subsequently, ensuring that they continue to be customers.
  3 KB (468 words) - 02:44, 25 October 2011
• News:September 2006/Continuous Customer Feedback – A Prescription for Greater Customer Insight
  ... As result, your customers will become an integral part of the development and improvement of your service delivery. ...iod comparisons, conduct trend analysis, and to track the impact of events and changes at the library.
  2 KB (249 words) - 02:56, 25 October 2011
• Studies:San Francisco Public Library
  ...ected and tabulated manually. The survey covered a specific period of time and required staff training to implement ...early presented. To speed tabulation, the survey had to fit onto one page. And, the survey needed to be translated into multiple languages to reach the di
  7 KB (1,117 words) - 22:27, 3 December 2012
• Studies:Manitoba Public Library Services Branch Brandon MB
  ...nch administers grant and funding programs, provides professional support, and coordinates technology throughout the province. The Branch is mandated by t ====The Challenge: Collecting and managing data in English and French from a large group of libraries====
  7 KB (1,090 words) - 16:50, 11 February 2013