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- LibSat:Getting Started
- LibSat:Update - Opportunity Index report with filtering by context questions
- ...es the aspects of service with the greatest opportunity to improve overall customer satisfaction for the selected (filtered) set of respondents. The report als ...ct of service is more likely to result in a greater improvement in overall customer satisfaction. The report presents a ranking of aspects of service from hig3 KB (397 words) - 16:06, 29 October 2012
- ...ome to the latest issue of Performance News. This edition features several customer case studies that provide insight into how they others are using our servic1,007 B (136 words) - 07:59, 21 November 2012
- ...s:Florida Atlantic University Libraries|Florida Atlantic University]] uses customer feedback to advantage.296 B (35 words) - 00:05, 4 December 2012
- ...oday’s library organizations’ reality, Counting Opinions announces its new logo. # LibSat (customer satisfaction management)900 B (110 words) - 07:21, 21 November 2012
- ...nting Opinions data management solutions. A key ingredient to a successful customer experience management system (LibSat) is advising customers what the librar552 B (77 words) - 07:55, 21 November 2012
- ...rote about the increasingly popular Net Promoter Score (NPS) for measuring Customer Satisfaction. ...ces of the library to someone else, is a unique and effective indicator of customer satisfaction. The article, supported with data from LibSat, summarizes res980 B (145 words) - 07:58, 21 November 2012
- ====The Caledon Challenge: Gathering Meaningful Customer Input==== The area has been undergoing controlled growth and planning for a new library is underway. According to CEO Bill Manson, town councilors need har5 KB (834 words) - 20:56, 3 December 2012
- ...this requirement, FAU Libraries implemented a survey instrument to measure customer satisfaction in 2004 and 2007. “The survey instrument we used was expensi ...sh and Schyndel point to the following benefits of using LibSat to measure customer satisfaction at FAU:8 KB (1,157 words) - 22:12, 3 December 2012
- ====The Jacksonville Challenge: Responding Quickly to Customer Feedback==== ...o research the answer resulted in a significant delay in responding to the customer. In addition, going back through paper files to determine if there were tre8 KB (1,295 words) - 14:33, 11 March 2013
- ====The Rutgers Goal: Continuous Improvement in Customer Satisfaction and Library Performance==== ...to have a more systematic method of measuring library performance. LibSat (customer satisfaction management module) and LibPAS (Library Performance Assessment12 KB (1,946 words) - 22:22, 3 December 2012
- ...brary was gathering data prior to LibSat, “now we are getting consistent customer satisfaction data and our process is much more productive and cost effectiv ...t of innovative ideas and has become a steward for the environment through new ecologically sound processes and informative public programs.7 KB (1,117 words) - 22:27, 3 December 2012
- LibSat:Initialization
- LibSat:Comment Management
- LibSat:Sparklines
- Services:Activity Dashboard
- InformsUs:Overview
- ... Computer Engineering program, Tony will be focusing on the development of new enhancements and initiatives that CO has planned for its subscriber-driven # enhance customer and stakeholder relationships1 KB (138 words) - 15:18, 6 February 2013
- ...recognizes her continued dedication and commitment” advised Ian Reid VP, Customer Support.706 B (96 words) - 21:42, 6 March 2013