February 2009/Performance News Takes Flight

Counting Opinions is pleased to announce a new name for our newsletter (formerly LibSatLibrary Customer Satisfaction Management Service News). Welcome to the first issue of Performance News.

"Performance News" better reflects the broader scope of "library performance" commentary that this and future issues will address. From tips to news updates, Performance News is dedicated to communicating items relevant to continuous improvement, evidence-based management and the enhancement of advocacy for libraries.