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- ... information over time without feeling the overwhelming need to have every customer respond in the initial weeks of implementing LibSat. Since LibSat is a continuous customer satisfaction survey, the data gathered can reflect seasonal variations and2 KB (249 words) - 02:56, 25 October 2011
- ...ommunity." Mentor Group has specifically assisted with the improvement of customer satisfaction levels through establishing measurable performance targets. ...n ’05, MPL management identified a number of strategic issues related to customer satisfaction:5 KB (674 words) - 03:12, 25 October 2011
- Obtain direct customer feedback as it related to the possible reduction in services (e.g., open ho Customer feedback overwhelmingly supported more hours of operation. As a result, man5 KB (723 words) - 23:55, 3 December 2012
- ...nting Opinions data management solutions. A key ingredient to a successful customer experience management system (LibSat) is advising customers what the librar552 B (77 words) - 07:55, 21 November 2012
- ...ting Opinions is pleased to announce that Jennifer Thompson has joined our customer support team and will be involved in CO's data integration processes.439 B (54 words) - 20:43, 26 September 2013
Page text matches
- LibSat is the first continuous Customer Satisfaction Survey Solution specifically developed for Public Library Syst923 B (116 words) - 08:53, 21 March 2013
- Public Library Customer Satisfaction Survey Solution ... is responsible for the text copy regarding their privacy policy. Library customer participation in your online survey is on an opt-in permission basis. There3 KB (400 words) - 20:29, 17 April 2013
- LibSat is the first continuous Customer Satisfaction Survey Solution specifically developed for Public Library Syst ... quality of service. Authorized library staff have real-time access to all customer data and reports.4 KB (587 words) - 19:54, 12 April 2013
- Our solutions are designed to affect meaningful impact on customer-driven satisfaction issues. The basic principle of our service delivery is ...tron and competitive changes thus enabling you to recognize and respond to new realities as they happen.9 KB (1,262 words) - 17:36, 29 September 2011
- ; Customer Contact ...ific data, front-line library staff are empowered with immediate access to customer responses specific to their Branch so they can initiate any necessary actio1 KB (168 words) - 17:32, 29 September 2011
- LibSat’s exclusive SQUIRE index automatically combines several customer satisfaction elements and generates a relative ranking index on both a loca ...gement with a means to rank and to quickly identify library locations with customer satisfaction improvement opportunities.570 B (72 words) - 17:37, 29 September 2011
- * combine performance data with qualitative customer data.856 B (103 words) - 20:53, 15 January 2013
- ...y. Two, it should help to save you time; providing you with a resource for Customer Satisfaction Management, as well as relevant information to support your de ...ntroduce new LibSat™ service features, highlight best practices, discuss customer satisfaction issues, and link to other resources. Although it is unlikely t2 KB (260 words) - 02:01, 25 October 2011
- ... between English and French for your customers to respond to the LibSat™ Customer Satisfaction Survey in either of these languages. The company is preparing521 B (80 words) - 01:42, 25 October 2011
- ...rades are added without additional cost to current or future subscribers. Customer Satisfaction is something the company strives for.2 KB (236 words) - 02:03, 25 October 2011
- ...of how LibSat™ fulfilled the Ajax Public Library’s need for continuous customer feedback and how LibSat™ has positively impacted staff effectiveness and678 B (98 words) - 04:52, 21 October 2011
- ..., Florida had signed up as a LibSat™ subscriber, becoming its first U.S. customer. Shortly thereafter, Brevard County Libraries also signed on with LibSat™455 B (66 words) - 04:53, 21 October 2011
- ...cant users of public libraries. But, obtaining quality feedback from these customer segments has been problematic and difficult. Now the problem of quality fee ...ify any "meaningful gaps" between a language group and the overall library customer group.1 KB (165 words) - 04:55, 21 October 2011
- ...ing number of customer driven improvements. To learn more, please read our customer case studies. We are also pleased to announce the release of the "Opportuni1 KB (137 words) - 18:33, 4 February 2013
- Counting Opinions is pleased to announce its new ''Opportunity Index Report'' feature recently added to its LibSat (customer satisfaction management system) report outcomes functionality. This report1 KB (139 words) - 15:14, 1 November 2011
- ** [http://www.20thingsilearned.com/old-vs-new-browsers/1 3 minute read] ...ts-revealed-how-apple-delivers-an-elite-custo/ How Apple Delivers an Elite Customer Experience]665 B (67 words) - 15:12, 1 November 2011
- In keeping with its commitment to customer service, Counting Opinions is pleased to announce that Karen Kupiec has joi “Karen’s background adds significant, ‘customer-centric’ experience to our subscriber support area” states Carl Thompso741 B (94 words) - 15:13, 1 November 2011
- ...ble to accomplish. The result has been continuous improvement and, library customer relationship enhancement.850 B (106 words) - 23:04, 3 December 2012
- ...ervices in general. There is real value in knowing, therefore, where these customer satisfaction gaps are and identifying where to focus improvements - making2 KB (249 words) - 01:59, 25 October 2011
- ...rpret and respond to this valuable information gathered and stored in your customer satisfaction database. See Your Link Source below for the URL.978 B (142 words) - 02:00, 25 October 2011